About Me

Nazeefa has 5+ years’ experience in information technology field. She is Reliable and Punctual to the job. Can handle fast-paced environment work and willing to take on any task to support the team. She strives to evaluate and optimize existing business operations with detail-oriented approach. Specialize in creating websites, Salesforce Administration and Project Management.
EXPERIENCE
  • Undertake functional ownership of business systems & processes in CRM.
  • Keep abreast with Business Intelligence technologies
  • Participate in Solution
  • Overview activity
  • Understand and explain existing business processes and future requirements
  • Provide clarification on business requirements
  • Evaluate gaps and resolutions in the current system
  • Support decisions for change requests and query handling
  • Assist in the creation of Solution Backlog
  • Evaluate server architecture redesign, containerization and orchestration with Docker (CRM)
  • Study and research power apps related areas
  • Define scenarios for process tests in accordance with the testing requirements
  • Define criteria for user acceptance test in accordance with the testing requirements
  • Support and document process testing
  • Prepare and support the End User training
  • Prepare and support the go-live
  • Ensure a functionally successful implementation
  • Perform other related duties as assigned or required
  • Accomplished in introducing Salesforce usefulness for Customer Care and Sales team through proactive assessments and innovative design approaches as a Salesforce Administrator which reduced Customer Response Time.
  • Accomplished in creating a all-in-one collaborative system in Salesforce for the Call-center Agents, reducing the number of systems accessed to view information.
  • Collaborated with engineers or software developers to select appropriate design solutions or ensure compatibility of system components.
  • Determined feasibility of proposed designs within time and cost constraints.
  • Determined limitations, capabilities, and performance requirements of with pre-development assessments.
  • Helped plan and execute business events, meetings, and conferences.
  • Helped with special projects by researching issues, compiling information, and drafting succinct summaries.
  • Maintained accurate databases and filing systems for personal and business requirements.
EDUCATION
MSc in Information Technology

UWE Bristol: University of the West of England Bristol (Villa College Campus)

Bachelor of Information Technology with Honors

April 2019
OUM: Open University Malaysia (Villa College Campus)

Diploma in Information Technology

March 2016
Villa College, Maldives

Advanced Certificate in Information Technology

June 2015
Villa College, Maldives

Certificate III in Information Technology 

October 2011
Villa College, Maldives

SKILLS

  • Project Lifecycle Management | Project Scheduling | Quality Assurance
  • Salesforce Administration (Admin Super Set – https://trailblazer.me/id/nazeefa)
  • Web Design and Optimization
  • Advanced Programming Skills (HTML, JS, CSS, PHP, Scripting, C, C++, MySQL)
  • Laravel Framework
  • Content Management Systems (WordPress, Joomla!, Shopify, Wix)
  • MS Office Suite

AWARDS

  • Special Recognition Award (IT) : 2018 – Ooredoo Maldives PLC